About these terms
These terms govern use of the WIK Scholar school management platform — the staff portal, the parent portal and this website. Schools, staff members and parents accept these terms by using the platform; the sections that apply to you depend on how you use it.
The WIK Scholar platform (“WIK Scholar”, “we”, “us”) is operated by Wik Technologies. “School” means the institution whose account the platform is used under; “you” means any staff member, parent or other user of the platform.
Accounts and credentials
- Staff accounts are created by the school’s administrators. Parent accounts are activated against a learner’s admission number using a code sent to the registered phone.
- Keep your credentials confidential, and tell your school or us immediately if you suspect someone else is using your account. Activity under your account is treated as yours and is recorded in the platform’s audit trail.
- Accounts are personal: do not share them, and do not use an account to access records you have not been permitted to see.
School responsibilities
- The school controls what data is entered and who gets access. The school is responsible for collecting that data lawfully, including any guardian consents required under the Data Protection Act.
- The school is responsible for the accuracy of learner, guardian, fee and staff records.
- Statutory payroll rates, grading scales and fee structures are entered and maintained by the school; the school remains responsible for verifying them against current law and official templates before relying on them.
Using the parent portal
- The parent portal lets guardians view their own children’s records, download report cards, receive notifications and pay fees.
- The records belong to the school. If you disagree with a fee balance, a result or any other record, contact the school office — the school’s ledger is authoritative.
- Fee payments you make are collected into the school’s own payment accounts through its payment providers; WIK Scholar records and reconciles them and issues receipts on the school’s behalf.
Payments
Card and mobile-money payments are processed by third-party providers — Safaricom M-Pesa and Paystack — under their own terms. Where M-Pesa charges an amount for a transaction, that amount is authoritative for the record of the payment. Refunds are made through the platform according to each school’s policy and are paid back via the original collection channel where possible.
Acceptable use
- Use the platform only for lawful school administration, and as a parent only for your own children’s records.
- Do not attempt to access other schools’ data, other users’ accounts, or parts of the platform you have not been given permission to use.
- Do not misuse the messaging tools — no unlawful, harassing or misleading messages, and no messages on behalf of a school unless you are authorised to send them.
- Do not scrape, reverse-engineer, overload or interfere with the service, and do not use it to build a competing product.
Third-party services
WIK Scholar relies on third-party providers for parts of its functionality — including Safaricom Daraja (M-Pesa), Paystack, Africa’s Talking, WhatsApp Business Cloud, Resend and KRA eTIMS. Their own terms apply to their services, and their availability or changes to them may affect the corresponding features. We will keep the platform working with them in good faith but cannot control their decisions.
Availability and support
We work hard to keep WIK Scholar available and fast — including offline caching for patchy connectivity — but the service is not guaranteed to be uninterrupted or error-free. Planned maintenance is communicated to schools where practicable.
Platform fees
Use of WIK Scholar by a school is subject to the subscription agreed with us in the applicable order form or agreement. Subscription fees are separate from school fees: school fees belong to the school. Where subscription fees are overdue, we may suspend access after notice.
Intellectual property
The platform, its software and its design are our intellectual property. The data a school enters remains the school’s; you grant us the limited licence needed to host, process and back it up in order to provide the service. Suggestions you send us may be used to improve the platform.
Confidentiality and security
We protect school data as described in our Privacy Policy. If you access personal data through the platform, you must keep it confidential and use it only for its intended school purpose.
Ending the service
A school’s subscription can end as set out in its agreement with us. We may suspend or end access for material breach or non-payment, after notice where practicable. When a school leaves, its data is made available for export and then deleted in line with the agreement.
Disclaimers
The platform is provided “as is” to the fullest extent permitted by law. WIK Scholar does not provide legal, tax or audit advice: outputs such as payroll computations, fiscalised invoices and statutory export files depend on data and settings the school maintains, and the school remains responsible for verifying them against current law and official templates.
Limitation of liability
To the extent permitted by Kenyan law, neither party is liable for indirect or consequential losses, and our total liability arising from the platform in any 12 months is capped at the subscription fees the school paid us in that period. Nothing in these terms limits liability that cannot lawfully be limited.
Governing law
These terms are governed by the laws of Kenya, and the courts of Kenya have exclusive jurisdiction. We will always try to resolve any dispute in good faith first — start by writing to info@wiktechnologies.com.
Changes to these terms
We may revise these terms; the current version is always on this page, dated above. Material changes are communicated to schools in advance, and continued use after they take effect constitutes acceptance.
Contact
Questions about these terms: info@wiktechnologies.com.